USE CODE NEWSITE TO RECEIVE 5% OFF YOUR FIRST ORDER
USE CODE NEWSITE TO RECEIVE 5% OFF YOUR FIRST ORDER
These Terms & Conditions explain how orders, quotations, payments, artwork, production, delivery and bespoke projects are handled by Alpha Print & Signs. Please read them carefully before placing an order or accepting a quotation.
Last updated: [20 September 2026]
These Terms & Conditions apply when you purchase goods or services from Alpha Print & Signs, whether through our website, by email, telephone, quotation, invoice or another agreed method.
They cover products and services including, but not limited to:
Different terms may apply where they are specifically stated in a quotation, order confirmation or written agreement.
Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer. UK consumer law requires goods to meet applicable standards including being as described, satisfactory quality and fit for purpose, and services must be performed with reasonable care and skill.
Alpha Print & Signs
5–7 Railway Street
Brierfield
BB9 5PJ
United Kingdom
Telephone: 01282 216 416
Email: info@alphaprintandsigns.com
Website: alphaprintandsigns.com
If Alpha Print & Signs is a trading name of another company, the full registered company name, company number, VAT number and registered office should also be displayed here.
Some provisions within these Terms differ depending on whether you are purchasing as a consumer or as a business.
A consumer is an individual purchasing mainly for purposes outside their trade, business, craft or profession.
A business customer includes companies, sole traders, partnerships, organisations, trade customers and anyone purchasing primarily for business purposes.
Where a clause applies only to business customers, this will be made clear.
You are responsible for checking the details of your order before submitting it.
An order may be placed through:
Submitting an order does not necessarily mean that we have accepted it.
A contract is formed when we confirm acceptance of the order, begin production with your agreement, or otherwise confirm that the order has been accepted.
We reserve the right to decline an order before acceptance, including where a product is unavailable, information is incorrect, payment cannot be authorised or we are unable to meet the requested specification.
Unless stated otherwise, quotations are based on the information available to us at the time they are prepared.
A quotation may change if:
Unless otherwise stated on the quotation, quotations are valid for 30 days from the date of issue.
After this period, prices may be reviewed before an order is accepted.
Prices will be shown on our website, quotation, invoice or order confirmation.
Unless expressly stated otherwise, delivery, installation, design work, surveys or other additional services may be charged separately.
Where VAT applies, this will be shown where required.
We take reasonable care to ensure prices are accurate. If an obvious pricing error occurs, we are not obliged to supply goods or services at the incorrect price where it would have been reasonable for the customer to recognise that an error had been made.
Before an online consumer order is placed, applicable charges and the total price must be made clear in accordance with UK distance-selling rules.
Online products will normally require payment when the order is placed.
For bespoke work, we may require:
The applicable payment terms will be stated on the quotation, invoice or order confirmation.
Production may not begin until the required payment or deposit has been received.
We may suspend production, delivery or installation where an amount due remains unpaid.
Approved business customers may be offered trade pricing or credit facilities at our discretion.
Trade pricing is confidential and may not be available to the general public.
Credit limits and payment terms may be reviewed or withdrawn at any time where reasonably necessary, including where invoices become overdue.
Trade account approval does not guarantee that every future order will be accepted on credit.
Business customers must pay invoices within the agreed payment period.
Where a business invoice becomes overdue, we reserve the right to charge interest and recovery costs where permitted by law.
Current UK rules allow statutory interest on qualifying late business-to-business payments at 8% above the Bank of England base rate, unless a different contractual interest arrangement applies. Statutory fixed recovery charges may also apply.
We may also place an account on hold until overdue amounts have been paid.
Customers are responsible for supplying artwork that meets the artwork requirements for the product being ordered.
Unless otherwise agreed, artwork should be supplied:
Our artwork requirements page provides further guidance.
If artwork does not meet the required specification, we may contact you before production or offer an artwork correction/design service.
This may result in an additional charge or delay.
Any artwork check carried out by Alpha Print & Signs is intended to identify obvious production issues.
Unless a specific proofreading service has been purchased, artwork checks do not necessarily include checking:
The customer remains responsible for checking the accuracy of the supplied artwork.
Where a proof is supplied, it is the customer’s responsibility to check it carefully before approving production.
You should check:
Once a proof has been approved, production may begin immediately.
Changes requested after approval may result in additional charges and may require the job to be produced again.
We cannot accept responsibility for errors that were visible on an approved proof unless the error resulted from us failing to produce the approved artwork correctly.
We aim to reproduce colours as accurately as reasonably possible.
However, colours displayed on computer monitors, mobile devices and other screens can differ from printed colours.
Colour can also vary depending on:
A screen image should therefore not be treated as an exact colour proof.
Where precise colour matching is critical, you should tell us before production begins so we can advise on suitable options.
Print, signage, workwear, packaging and other manufactured products may be subject to reasonable production tolerances.
These can include minor variations in:
If a particular dimension, colour or positioning requirement is critical to your project, you should tell us before ordering so that we can confirm whether it can be achieved.
By supplying us with artwork, photographs, logos, trademarks, designs, text or other material, you confirm that you have the necessary rights and permissions for us to use those materials for your project.
You must not provide content that unlawfully infringes another person’s:
We may refuse to reproduce content where we reasonably believe it may be unlawful, infringing, defamatory, discriminatory or otherwise inappropriate.
Where Alpha Print & Signs provides design or artwork services, the scope of the work will be based on the agreed brief.
Additional revisions or work outside the agreed scope may be charged separately.
Unless expressly agreed otherwise, editable working files, source files, fonts, licensed assets and production files do not automatically form part of the finished product supplied to the customer.
Where third-party stock photography, fonts or other licensed assets are used, those assets remain subject to their original licence terms.
Alpha Print & Signs retains ownership of its pre-existing intellectual property, production methods, templates, processes and other proprietary materials.
Customer-owned logos, artwork and intellectual property remain the property of the customer or their respective rights holder.
Rights in original creative work produced specifically for a customer will depend on the agreed project terms.
If transfer of copyright or editable source files is required, this should be agreed in writing before work begins.
A significant proportion of the products supplied by Alpha Print & Signs are produced specifically to a customer’s requirements.
Examples may include:
Consumers normally have cancellation rights for many distance purchases, but the Consumer Contracts Regulations contain an exception for goods made to the consumer’s specification or clearly personalised. Whether something qualifies as genuinely bespoke depends on the circumstances of the order.
Where an order qualifies as customised or personalised, the normal change-of-mind cancellation right may therefore not apply once the contract has been entered into.
This does not affect your rights where goods are faulty, not as described or otherwise fail to meet your statutory rights.
Where a consumer purchases a standard, non-personalised product online, by telephone or through another qualifying distance-selling method, statutory cancellation rights may apply.
For qualifying distance purchases, consumers generally have 14 days after receiving the goods to notify the trader that they wish to cancel, followed by a further 14 days to return the goods.
Where cancellation rights apply, details of the return process will be provided.
The customer may be responsible for return costs unless the product is faulty, incorrect or otherwise required by law to be returned at our expense.
Services may include:
If you are a consumer and ask us to begin a service during a statutory cancellation period, we may ask you to expressly request that work begins.
If you subsequently exercise a valid cancellation right after work has started, you may be required to pay a proportionate amount for services already performed, where permitted by law.
Distance-selling rules provide a 14-day cancellation period for many consumer service contracts, subject to exceptions and rules where performance begins during that period.
If you wish to change or cancel a bespoke order, contact us immediately.
We will try to accommodate reasonable requests where possible.
However, once any of the following has occurred:
we may be unable to cancel the order without charge.
Any cancellation charge will reflect costs and losses reasonably incurred rather than operate as a penalty. Consumer cancellation terms must be fair and transparent.
Any production times shown on our website or provided by our team are estimates unless we expressly confirm a guaranteed deadline.
Production normally begins only when:
Delays in supplying artwork, approvals, measurements or other information may affect the completion date.
If you have a fixed event or deadline, tell us before placing the order so we can confirm whether it is achievable.
We will make reasonable efforts to deliver orders within the estimated timeframe.
Delivery dates are not guaranteed unless specifically agreed in writing.
For consumer distance sales, unless another delivery period has been agreed, applicable rules generally require goods to be delivered without undue delay and within 30 days.
Delivery may be carried out by us or by a third-party courier.
Customers are responsible for providing a complete and accurate delivery address.
Additional charges may apply where delivery fails because incorrect information was supplied or nobody is available to accept goods where attendance is required.
Where an order is being collected from our premises, we will notify you when it is ready.
Customers should not travel to collect an order until confirmation has been received.
Orders must be collected within a reasonable period after notification.
Please contact us if you are unable to collect promptly.
Customers should inspect goods as soon as reasonably possible after delivery or collection.
If an item arrives:
please contact us promptly and provide photographs and relevant order information where possible.
This helps us investigate and resolve the issue quickly.
Nothing in this clause limits a consumer’s statutory rights.
If goods are faulty, not as described or do not meet applicable statutory requirements, please contact us.
Depending on the circumstances and your legal rights, remedies may include:
Consumer statutory rights cannot simply be excluded through contractual terms.
Signage projects may require additional information including:
An initial price based on customer-supplied information may be revised following a site survey if the actual site conditions differ materially from those originally described.
A site survey may be required before a final signage specification or installation price can be confirmed.
A survey may consider:
A survey does not necessarily constitute structural, electrical, planning or building-control approval unless this has specifically been included within our scope.
Unless specifically agreed otherwise, the customer is responsible for ensuring that they have any necessary:
Where we have specifically agreed to assist with an application, our responsibility will be limited to the services expressly included within the quotation.
Approval by a planning authority or other third party cannot be guaranteed.
The customer must provide safe and reasonable access to the installation area at the agreed time.
Additional charges may apply where work cannot proceed because of circumstances outside our reasonable control, including:
We will take reasonable care when carrying out installation work.
Before vehicle graphics or wrapping work begins, the vehicle should normally be:
Existing paint damage, corrosion, repairs or poor-quality refinishing may affect adhesion or create risks during application or future removal.
We may identify visible concerns before installation, but we cannot guarantee the condition of underlying paintwork that is not reasonably apparent beforehand.
Vehicle graphics may be installed by Alpha Print & Signs or an appropriate specialist vehicle graphics team where agreed.
Customers are responsible for checking garment sizes, colours and specifications before approving branded workwear.
Garment sizing can differ between manufacturers and ranges.
Once garments have been embroidered, printed or otherwise personalised, they will generally be treated as customised goods.
We strongly recommend checking relevant sizing information before placing larger orders.
Where we agree to print, embroider, apply graphics to or otherwise work with items supplied by the customer, those items are provided at the customer’s risk subject to our obligation to exercise reasonable care and skill.
Production processes can sometimes expose garments or materials to risks that cannot be completely eliminated.
Any specific arrangement regarding customer-supplied goods should be agreed before production begins.
Custom packaging can involve variations resulting from material properties, printing processes, cutting, folding and finishing.
Customers are responsible for approving artwork, dimensions and specifications before production.
If packaging is intended for a regulated purpose, including direct food contact or another specialist application, the customer must tell us before ordering so that suitability can be confirmed.
We are not responsible for delay or failure caused by events outside our reasonable control.
These may include:
Where an event significantly affects an order, we will take reasonable steps to contact you and minimise disruption.
Your statutory rights remain unaffected.
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.
Nothing in these Terms affects statutory rights available to consumers.
We are responsible for foreseeable losses caused by our breach of contract or failure to exercise reasonable care and skill, subject to applicable law.
We are not responsible for business losses suffered by a consumer purchasing wholly for private purposes.
This section applies only to business customers.
To the fullest extent permitted by law, Alpha Print & Signs will not be responsible for indirect or consequential loss or for loss of profit, turnover, business opportunity, anticipated savings or goodwill arising from an order.
Subject to liabilities which cannot legally be limited, our total liability relating to a particular order will normally be limited to the amount paid or payable for that order.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Business limitation clauses need to satisfy applicable legal requirements, including reasonableness where relevant, so this clause should be reviewed against your actual insurance arrangements before publication.
We make reasonable efforts to keep information on our website accurate and up to date.
Product photographs and mock-ups are provided for illustrative purposes.
Actual products may differ slightly because of:
We may update website content, products, specifications and prices from time to time.
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted access.
We may temporarily suspend access for:
You must not misuse our website.
You must not knowingly introduce:
Website content belonging to Alpha Print & Signs may not be reproduced or commercially exploited without permission except where allowed by law.
Our website may contain links to third-party websites, platforms or services.
We are not responsible for third-party websites or their content, availability or privacy practices.
Where a third-party service is used to fulfil an order, such as a payment processor or courier, that provider may also operate under its own applicable terms.
We process personal information in accordance with our Privacy Notice.
Our website may also use cookies and similar technologies as described in our Cookie Policy.
We want to resolve problems fairly and promptly.
If you have a concern about an order or service, please contact us with:
Contact:
Email: info@alphaprintandsigns.com
Telephone: 01282 216 416
We will review the issue and respond as soon as reasonably possible.
We may update these Terms & Conditions from time to time.
The version that applies to an order will normally be the version in force when the relevant contract is made, unless a change is required by law or otherwise agreed.
The latest version will be published on our website.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
These Terms are governed by the applicable laws of England and Wales.
If you are a consumer, you may also have rights to bring proceedings in the part of the United Kingdom in which you live where applicable.
Business customers agree that the courts of England and Wales will have jurisdiction over disputes arising from these Terms, subject to any written agreement stating otherwise.
For questions regarding these Terms & Conditions, contact:
Alpha Print & Signs
5–7 Railway Street
Brierfield
BB9 5PJ
United Kingdom
Telephone: 01282 216 416
Email: info@alphaprintandsigns.com
Website: alphaprintandsigns.com
